High availability, security and performance of IT systems in enterprises are extremely important. Servers and other sensitive network equipment that serve multiple users have to be up and running 24/7.
As Sirius Information Technologies, we can assist you with careful management, monitoring, upgrade and troubleshooting of your corporate IT Infrastructure. We believe that technical support services should include a level of consulting, wherever there's room to improve. Our technical support services utilize our IT Consulting services to provide a tailored, value added technical support service experience.
We at Sirius Information Technologies will work in tandem with your own IT team and assist them to keep your business running smoothly, whether it’s managing your servers, firewalls or network in general. Our SLA (Service Level Agreement) can cover assistance from case-by-case basis to 24/7 support.
We also realize that smaller organizations may need technical support and consultation from time to time. For smaller organizations, managing every IT technology in the system or upgrading to a new technology can be an overwhelming task. Our technical support solutions and consulting services can be tailored according to each company’s size and needs.
Here’s what we can offer you
We can assist you in monitoring your servers, storage, workstations and other components in your network such as firewalls, routers, switches, etc. 24/7 and immediately notify you of any issues pertaining to your system such as hardware issues, software issues, required patches and / or updates, as well as take proactive actions when there is a possible problem.
Our Support Technicians will ensure that your IT Infrastructure including servers, storage systems, firewalls, switches and other network components are kept up-to-date with the latest updates to keep them safe and ensure they don’t suffer from performance issues or vulnerabilities.
Your IT Consultant
You can rest assured that your IT system is in expert hands. Sirius Information Technologies will advise you how to improve your system efficiency and increase productivity. For more information about our consulting services, please visit our IT Consulting page.