Technical Support – SLA / MA
High availability, security and performance of IT systems in enterprises are extremely important. Servers and other sensitive network equipment that serve multiple users have to be up and running 24/7.
As Sirius Information Technologies, we can assist you with careful management, monitoring, upgrade and troubleshooting of your corporate IT Infrastructure. We believe that technical support services should include a level of consulting, wherever there’s room to improve. Our technical support services utilize our IT Consulting services to provide a tailored, value added technical support service experience.
We at Sirius Information Technologies will work in tandem with your own IT team and assist them to keep your business running smoothly, whether it’s managing your servers, firewalls or network in general. Our Maintenance Agreement (MA) / Service Level Agreement (SLA) can cover assistance from case-by-case basis to 24/7 support.
We also realize that smaller organizations may need technical support and consultation from time to time. For smaller organizations, managing every IT technology in the system or upgrading to a new technology can be an overwhelming task. Our technical support solutions and consulting services can be tailored according to each company’s size and needs.
Here’s what we can offer you
Monitoring
We can assist you in monitoring your servers, storage, workstations and other components in your network such as firewalls, routers, switches, etc. 24/7 and immediately notify you of any issues pertaining to your system such as hardware issues, software issues, required patches and / or updates, as well as take proactive actions when there is a possible problem.
Maintenance
Our Support Technicians will ensure that your IT Infrastructure including servers, storage systems, firewalls, switches and other network components are kept up-to-date with the latest updates to keep them safe and ensure they don’t suffer from performance issues or vulnerabilities.
Your IT Consultant
You can rest assured that your IT system is in expert hands. Sirius Information Technologies will advise you how to improve your system efficiency and increase productivity. For more information about our consulting services, please visit our IT Consulting page.
Specialized IT Support
With the assistance of our expert team, you no longer need to worry about specific Microsoft systems such as (but not limited to) Active Directory, Exchange or Firewall systems like Check Point or Kaspersky in your organization. Our Service Level Agreements (SLA) can be drafted to cover only a specific part of your IT Infrastructure.
Technical Support
Our Service Level Agreements (SLA) are suited for enterprises of all size. Our agreements are drafted carefully by our experts with your business needs in mind.
Our SLAs can cover (but is not limited to):
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24/7 Monitoring & Emergency Response
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Regular maintenance of your servers, both physical and virtual
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Backup & Disaster Recovery Management
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Network Infrastructure Management
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Security & Compliance Management
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Incident Response
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On-Site Support & Consulting